Outreach

Meeting People Where They Are

When community matters, we deliver

Our outreach model is built on long-term engagement and rapid response. Through regular wellness check-ins and crisis transportation services, we meet people where they are, physically and emotionally, offering consistent, person-centered assistance without judgment or preconditions.

How Our Mobile Outreach Works

Where Compassion Meets the Street

We begin by identifying areas where there is a visible presence of individuals experiencing homelessness. From there, our outreach follows a consistent, person-centered approach:
  1. Locate Encampments - We identify locations with visible signs of unhoused individuals or encampments, whether it's a single person or a group.
  2. Make Direct Contact - We engage individuals with compassion and respect, offering survival gear appropriate to current weather and environmental conditions.
  3. Assess Urgent Needs - During outreach, we remain alert for signs of severe mental illness, suicidal ideation, or potentially life-threatening substance use. Our goal is not to judge but to recognize when someone may be in crisis.
  4. Document & Follow Up - We document our interactions and observations to track wellness over time. Through regular check-ins, we build trust and maintain continuity of assistance.
  5. Make Referrals - We maintain a regularly updated list of community resources to help address each person's immediate needs — including shelter, mental health support, medical care, and recovery services — and make referrals when appropriate.

Wellness Check-ins

Staying Connected, So No One Is Forgotten

We provide structured, compassionate outreach for individuals facing high levels of vulnerability, including mental health challenges, substance use, isolation, and unmet medical needs. Our check-in process includes:

  • Identifying and engaging individuals in visible encampments or high-risk areas
  • Building trust through consistent, respectful contact
  • Tracking wellness over time with a confidential outreach log
  • Responding to crisis signs such as overdose risk, suicidal ideation, or severe illness
  • Making timely referrals to housing, recovery, mental health, and medical services

Check-in frequency is based on individual risk level, with high-priority visits every 2-3 days. Each visit includes basic wellness questions, supply distribution, observation of changing conditions, and ongoing emotional support. We celebrate progress, offer assistance without conditions, and maintain long-term relationships rooted in respect.

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Crisis Transportation Services

Safe, trauma-informed transport during moments of urgent need.

When individuals are in crisis and ready to seek help, we offer transportation to critical services—removing barriers and connecting them to safety, care, or recovery.

Crisis transport may be offered when someone is:

  • Experiencing a mental health emergency or suicidal thoughts
  • At immediate risk of overdose or recently overdosed
  • In unsafe or violent conditions (e.g., assault, trafficking, domestic violence)
  • Suffering urgent but non-ambulance-level medical issues
  • At risk due to extreme weather exposure
  • Ready to access detox, treatment, or housing services

All transportation is provided with verbal consent, nonjudgmental support, and safety protocols (such as traveling in pairs and confirming drop-offs with partner agencies). We act quickly, compassionately, and without requiring behavior change—because no one should have to face a crisis alone.

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Sometimes, the smallest act of acceptance is the spark that lights the way forward—for those facing the darkest struggles on the street.